Returns & Refund Policy
📦 Shipping & Return Policy
All items are custom-made and produced specifically for each order. We do not stock pre-made inventory.
🚚 Shipping Information
We offer fast and reliable shipping across the U.S.
DELIVERY SUMMARY
- Total delivery time: 8–10 weeks from order date, including production and shipping.
- Carriers: We use trusted shipping providers and offer tracking for all orders.
- Shipping Cost: Calculated at checkout based on your location and order size.
- Note: Larger furniture items may ship via freight and require delivery scheduling.
- 🔁 Returns & Exchanges
- We want you to love your purchase. If you're not satisfied, we’re here to help.
- Returns accepted within 7 days of delivery
- Items must be in unused, original condition and with all original packaging
- Return shipping costs are the responsibility of the customer unless the item is damaged or defective
- 📷 Damaged or Incorrect Orders
- If your item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the issue. We’ll make it right.
- 📧 Email us at info@furniturehomellc.com.
📱 Call or text: 1 (917) 693-3509
- ❌ Non-Returnable Items
- Custom-made or personalized pieces
- Sale or clearance items
- 🤝 We're Here to Help
- Need assistance? Have a question about your order?
Feel free to contact us — we’re always happy to help.